Question 1

How much does house cleaning cost in Arlington, VA?

Accepted Answer

Our standard cleans start at $119 and deep cleans start at $249. Final pricing depends on home size, number of bathrooms, and service type. You can see exact flat-rate pricing on our pricing page and book online in 60 seconds.

Question 2

Do I have to sign a contract?

Accepted Answer

No. All of our residential clients are month-to-month with no minimum commitment. Commercial clients work on a 30-day cancellation window. You stay because the service is reliable, not because you're locked in.

Question 3

How do I book a cleaning?

Accepted Answer

The fastest way is to book online — choose your service, home size, and date, and the price is flat-rate. You can also call (703) 375-9132 if you'd rather speak with us first.

Question 4

Do you offer a new-client discount?

Accepted Answer

Yes. First-time clients save $30 with promo code FIRST30 at checkout.

Question 5

What's your cancellation policy?

Accepted Answer

We ask for 24 hours' notice on cancellations or reschedules so we can offer the slot to another client. Cancellations within 24 hours may incur a fee depending on the service.

Question 6

What's the difference between a standard clean and a deep clean?

Accepted Answer

A standard clean covers the high-traffic, maintenance-level work — counters, floors, bathrooms, kitchens, and trash. A deep clean adds the areas that don't get touched weekly: baseboards, inside appliances, grout, ceiling fans, window tracks, and more. Most first-time clients start with a deep clean.

Question 7

What's included in a move-out cleaning?

Accepted Answer

Everything in a deep clean, plus inside every cabinet, drawer, appliance, and closet. It's our most thorough service and it's designed to get your full security deposit back. See our move-out cleaning page for the full scope.

Question 8

Can you see exactly what's covered in each service?

Accepted Answer

Yes. We publish full room-by-room checklists for our standard, deep, and move-out services so you know exactly what's getting done.

Question 9

Do you bring your own supplies?

Accepted Answer

Yes. We bring all cleaning products and equipment. If you have specific products you'd prefer we use — fragrance-free, specific wood cleaners, etc. — just let us know and we'll use what you have on hand.

Question 10

Are your products safe for pets and kids?

Accepted Answer

Yes. We use EPA Safer Choice certified, eco-friendly products that are safe for kids, pets, and the environment. We still ask about pet allergies and preferences when you book.

Question 11

Do I need to be home during the cleaning?

Accepted Answer

No. Many of our clients provide a key, lockbox code, or smart lock access. We'll confirm your preferred access method when you book.

Question 12

What should I do with my pets during the cleaning?

Accepted Answer

Whatever's comfortable for them. Most clients let their pets roam — we're used to them. If your pet is anxious around strangers or vacuums, a closed room or crate is fine.

Question 13

Are you licensed, bonded, and insured?

Accepted Answer

Yes. Every Capitol Shine team is fully licensed, bonded, and insured in the Commonwealth of Virginia. We can provide a certificate of insurance on request — most commercial clients need one on file.

Question 14

Do you background-check your cleaners?

Accepted Answer

Yes. Every team member goes through a background check and in-house training before they work in a client's home or business.

Question 15

Will I have the same cleaner every time?

Accepted Answer

For recurring residential and commercial clients, yes — we rotate the same small team through your space so they know your preferences, your pets, and what you care about. For one-time cleans, we send whichever team has the best schedule fit.

Question 16

What if I'm not satisfied?

Accepted Answer

We stand behind every clean with a 24-hour re-clean guarantee. If something was missed or done wrong, contact us within 24 hours and we'll come back at no extra cost.

Question 17

How do I tip my cleaner?

Accepted Answer

Tips are always appreciated but never expected. You can tip in cash on the day of service or add it to your invoice. 100% of tips go directly to your cleaner.

Question 18

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, ACH/bank transfer for commercial clients, and cash on the day of service.

Question 19

When is payment charged?

Accepted Answer

For residential bookings, we authorize your card the morning of service and charge it once the clean is complete. Commercial clients are invoiced monthly.

Question 20

Do you handle Airbnb and short-term rental turnovers?

Accepted Answer

Yes. We offer same-day turnover cleaning for Airbnb, Vrbo, and other short-term rentals in Arlington and Northern Virginia. Linen service is available as an add-on. See our Airbnb cleaning service page for details.

Question 21

Do you handle post-construction cleanup?

Accepted Answer

Yes. We clean new builds and renovations for contractors and homeowners across Northern Virginia — rough cleans during construction, final cleans before handoff, and pre-walkthrough touch-ups.

Question 22

What areas do you serve?

Accepted Answer

We serve Arlington, McLean, Alexandria, Falls Church, Rosslyn, Clarendon, Ballston, Crystal City, and the broader Northern Virginia area. See our service areas page for the full list.

Frequently Asked Questions

Pricing & booking

What's included

Supplies, pets, and access

Staff, insurance, and guarantees

Tipping & payment

Service-specific

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